Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of woo-elgreco.alidropship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a
It reached Yekaterinburg for about a month with a small one. Packed with other parcels. Receipt at the post office. Together there was a cardboard box. Earrings are very small, but nice and cute.
A***a
Little pretty little girls! Silver, made qualitatively. Thank you very much (:
S***y
it is really nice but I am thinking it’s little bit more big but it is small.
O***
Shipping 1 month! Packed perfectly, in a box, nothing crumpled, you can for a gift! Earrings are small, made neatly, with samples, very delicate and cute!
L***a
Earrings are excellent!) Small and sparkling, ideal for the second puncture in the ear!)) Sorry just went almost 2,5 months The store himself 2 times extended the delivery time.
M***e
Second order of these earrings. Beautiful! I don’t take them off at all, they don’t hurt, they don’t get ugly, they’re palta. Thank you!
M***k
Cute tiny earrings very delicate. Today next find or not uczulają recommend at small dzieciach
Customer
Order 04.03.20 and received on 12.03.20, requested in the same country. They’re very pretty, smaller than I expected. The one with stars is better so the truth, the one with heart is a little small, better for a girl
U***b
there cute and very very small thanks store
A***r
Very nice earings. Well made, can even sleep wearing them. Perfect!
M***m
They are very pretty as I expected, they wear the silver stamp
I***o
Beautiful but very small to go to school just not very noticeable
J***a
The package came in 2/3 weeks since my order. I bought it with another item to make 5$ to have tracking. Good store, and definitely will buy again someday. The earrings came within a plastic bag and were separated with a plastic bag, very well protected so that they don’t wear out during the trip. The heart is very small as the description says. The post is very thin, around 0,5 mm, be careful because it can bend. I compared the size with another silver earring and the post on this one is smaller. On the clasp and on the back of the heart has the S925 stamp. On the back of the heart the earring has some discoloration, I think it was on the platinum polish process. For the price is nice.
S***l
The earrings wete very small for 0-1 year old baby!
D***r
I love them no doubt I’ll ask for another pair why they look beautiful in the ear
N***
Perfect for a second or third hole, seal 925 on the closure are very nice
Customer
Very cute earrings but a little small for adults. Good quality!
A***s
All OK with my request, the earrings are beautiful, my wife loved.
J***z
I liked you so much just what I expected.
K***o
Very small, but according to the reviews I expected it, lovely, worth a sample